Boston, MA

Franky Kyaw

IT Engineer

Help Desk Engineer at a fast-paced Boston MSP focused on Microsoft 365, identity, and endpoint management.

See my work ↓Get in touch
GitHub/LinkedIn/Résumé ↗
2+
yrs in IT & infra
AWS
CP — earned Jul 2026
scroll
/ about

IT systems that
work better.

I'm a Computer Science grad from Bennington College, now a Help Desk Engineer at Bay State IT, a fast-paced Boston MSP. I support clients across Microsoft 365, Entra ID, networking and endpoint management.

I focus on reliable access, secure endpoints and smoother operations. I earned the AWS Certified Cloud Practitioner credential in July 2026 and use PowerShell, Bash and Python to automate repeatable IT work.

IT & Cloud

Microsoft 365Entra IDAzureAWSActive DirectoryIntuneAddigyOkta OIGDatto RMMAutotask PSAFreshservicePowerShell

Automation & Development

PythonTypeScriptJavaScriptReact.jsReact NativeNext.jsDjangoSQLDockerGitPower BI
/ the path so far

Experience

Help Desk Engineer

Bay State IT (MSP) · Boston, MA
Aug 2025 — Present
  • Administer identity and access across Okta and Microsoft Entra ID, including application access, onboarding, offboarding, licensing, and security policies in multi-client Microsoft 365 environments.
  • Support Okta Identity Governance workflows and resolve SSO and SAML provisioning issues.
  • Resolve escalated hardware, software, and network issues while maintaining high SLA standards.
  • Automate QA for new-hire laptop setups with Bash and PowerShell scripts, standardizing device-readiness checks.
  • Document incident lifecycles in Datto RMM, Autotask PSA, and Freshservice.

IT Specialist

Bennington College · Bennington, VT
Jan 2023 — May 2024
  • Resolved 5–10 daily tickets across Windows, macOS, printers, network & AV.
  • Automated recurring data pulls with Python & SQL — cut extraction time 15%.
  • Built Power BI dashboards that drove an 8% campus-wide telecom cost reduction.
  • Authored knowledge-base docs for setup, installs & account recovery.

Web Developer Intern

SciQuel · Allston, MA
Mar 2023 — Jun 2023
  • Converted 4 Figma mock-ups into responsive React.js pages with designers.
  • Integrated MongoDB with the frontend for seamless data flow & performance.
  • Shipped bookmarking & annotation features that improved retention.
/ selected work

Things I've built

From a credit-card app live on the App Store to neural nets that write choral music. Filter by what you care about.

Smart Credit AI
View details →

Smart Credit AI

A mobile app that finds the best credit-card deals tailored to your spending. Full-stack React Native + Django + AWS EC2. Live on the App Store.

MobileAI/MLCloud
Personal Finance Tracker
View details →

Personal Finance Tracker

Link your bank accounts and track income, expenses and savings through dynamic, interactive charts.

Web
Deep Melody LSTM
View details →

Deep Melody LSTM

A deep-learning model that composes choral music with LSTM neural nets in TensorFlow — emulating the style and complexity of real choral writing.

AI/ML
TextGPT Chat
View details →

TextGPT Chat

A real-time chat app with LLM-powered text suggestions for smarter conversations. Built on React, Node and Socket.io.

WebAI/ML
/ say hello

Let's connect.

Email me →
GitHubLinkedInRésumé